Guarantee Policy
🛡️ Modnovora Guarantee Policy
At Modnovora, we are committed to delivering high-quality products that support your health and wellbeing. To give you complete peace of mind, we offer a comprehensive product guarantee program that ensures your purchase is protected.
✅ Our Commitment to You
All products purchased directly from Modnovora.com are automatically enrolled in our guarantee program. If your product fails to meet expectations due to a manufacturing defect or functional issue, we will provide a prompt replacement, refund, or exchange, based on the terms below.
⏳ Guarantee Coverage Periods
Modnovora products are backed by varying guarantee periods depending on product category, usage, and materials. Coverage durations may include:
- 30-Day Guarantee
- 60-Day Guarantee
- 1-Year Guarantee
- 2-Year Guarantee
- 5-Year Limited Guarantee
- Lifetime Guarantee
* Lifetime refers to the expected useful life of the product under normal use conditions.
📝 Note: To determine the exact guarantee period for your item, please refer to the individual product page. Guarantee terms are clearly listed within the product description.
🔒 Guarantee Eligibility
To qualify for guarantee coverage, the following conditions must be met:
- The product must be purchased directly through Modnovora.com.
- Products purchased through third-party or unauthorized sellers are not eligible.
- Used, refurbished, or resold products are excluded from coverage.
- Customers must report any damage, defect, or missing component within 30 days of delivery.
- Each purchase is eligible for one guarantee claim. Repeated claims on the same item are not permitted.
⚠️ Important Notes
- The guarantee does not cover damage caused by misuse, modification, or normal wear and tear.
- "Lifetime Guarantee" refers to the reasonable lifespan of the product under intended use and is not indefinite.
- We reserve the right to evaluate any claim to confirm eligibility.
💬 Need Help?
We're here to support you every step of the way. If you need to file a guarantee claim or have questions about your coverage:
📞 Call us: +1 (585) 332-4883
📧 Email us: info@modnovora.com
📦 Visit our Shipping & Returns page for additional details.
🏡 Office Address:
394 Banner St, Eugene, OR 97404, United States
🤝 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM