Return & Refund Policy

Customer Policy

Return & Refund Policy

Modnovora.com  ·  30-Day Return Window  ·  Eugene, Oregon, USA

30-Day Window Returns accepted within 30 days
No Restocking Fee We never charge a restocking fee
8 Business Days Refund processed upon approval
24-Hour Response We reply within 24 hrs of contact
Policy Overview

Our Return & Refund Policy

30
Day Return Window Returns must be initiated within 30 days of purchase.
After this period, refunds and exchanges cannot be offered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Section 01

Non-Returnable Items

The following items are deemed non-returnable and cannot be refunded:

  • Items with obvious signs of use.
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
Section 02

Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Return Received & Inspected We carefully inspect your returned item and verify its condition against our policy requirements.
Email Notification Sent We will notify you via email of the approval or rejection of your refund request.
Refund Applied — Within 8 Business Days If approved, your refund is automatically applied to your credit card or original payment method within 8 business days.
If more than 8 business days have passed since we approved your refund, please contact us immediately at info@modnovora.com.
Section 03

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps in order:

  1. First, check your bank account again — processing times may vary.
  2. Next, contact your credit card company. It may take some time before your refund is officially posted.
If you've completed all of these steps and still have not received your refund, please contact us immediately via email at info@modnovora.com or by phone at +1 (585) 332-4883. We will reply within 24 hours of hearing from you.
Section 04

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

How it works: Initiate a return → Receive approval → Place a new order for your desired item. This ensures the fastest possible turnaround for your replacement.
Section 05

Shipping Fees, Restocking Fees & Return Methods

Defective Product
Free Return Shipping
Applies when the product is incorrect, damaged by the carrier, or defective in any other way.
No Cost to You
Customer Remorse
Customer Pays Shipping
Applies when you purchased the wrong product, the item doesn't fit, or you no longer want the item.
Actual Shipping Cost
Restocking Fee
No Restocking Fee
We do not charge any restocking fees on any return, regardless of the reason.
Always Free
Return Method
Returns By Mail
Contact our support team to obtain the correct return shipping address and step-by-step instructions.
Section 06

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to reach out using the contact details below. We're here to help.

Trade Name Modnovora
Support Hours Mon – Fri
9:00 AM – 5:00 PM (EST)
Phone Number +1 (585) 332-4883
E-Mail info@modnovora.com
Office Address 394 Banner St, Eugene, Oregon 97404, United States
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