Welcome to Modnovora! Thank you for shopping with us. Our Shipping Policy is designed to provide you with clear guidelines on the shipping process. We aim to ensure a seamless and enjoyable shopping experience for our valued customers.
Section 01
Order Processing / Handling Time
All orders are processed and handled within 1–3 business days (Monday to Friday). You will receive an email confirmation once your order has been successfully placed.
Please note: Orders placed on weekends or public holidays will be processed on the next available business day.
Section 02
Order Transit Time & Order Cutoff Time
Transit Time
5–7 Business Days
Standard Shipping delivery window, Monday to Friday, from the date of dispatch.
Order Cutoff
4:00 PM Eastern Time
GMT-05:00 Eastern Standard Time (New York). Orders placed after this time will be processed the following business day.
Section 03
Shipping Rates & Tax
Shipping Cost
Free Shipping — United States
We offer complimentary free shipping on all orders within the United States. No minimum order value required.
Sales Tax
Calculated at Checkout
Applicable sales taxes for the United States will be automatically calculated and collected at checkout.
Section 04
Delivery Terms
All orders are shipped using reliable, trusted carriers to ensure safe and timely delivery.
UPS
USPS
DHL Express
Section 05
Tracking Information
Once your order is shipped, a shipping confirmation email containing tracking information will be sent to your provided email address.
Order ConfirmedYou'll receive a confirmation email immediately after your order is successfully placed.
Order Shipped — Tracking Number SentA shipping confirmation email with your tracking number is sent to your email address once the order leaves our facility.
Track Your PackageVisit our Order Tracking page, enter your tracking number, and monitor your shipment status in real time.
Section 06
Wrong Shipping Address
Customers are responsible for providing accurate shipping information. Please double-check your shipping address before completing your purchase.
Important: We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Please verify your delivery address carefully before checkout.
Section 07
Shipping Delays or Issues
While we strive to deliver all orders within the specified timeframes, unforeseen circumstances such as weather delays or carrier issues may occasionally occur.
We sincerely appreciate your patience and understanding in these rare cases. If you experience an unusual delay, please don't hesitate to contact our support team — we're always here to help.
Section 08
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team immediately. We will work directly with the carrier to resolve the issue and ensure a satisfactory resolution for you.
Email Support
info@modnovora.com
Send us an email and our team will respond within 24 hours to begin resolving your issue.
Phone Support
+1 (585) 332-4883
Call us directly during business hours (Mon–Fri, 9 AM–5 PM EST) for immediate assistance.
Section 09
Contact Us
If you have any further questions or concerns about our Shipping Policy, please don't hesitate to reach out using the contact details below.
