Shipping policy
Welcome to Modnovora! Thank you for shopping with us. Our Shipping Policy is designed to provide you with clear guidelines on the shipping process. We aim to ensure a seamless and enjoyable shopping experience for our valued customers. Please review our shipping policy below:
1. Order Processing/Handling Time
All orders are processed and handled within 1-3 business days (Monday to Friday). You will receive an email confirmation once your order has been successfully placed. Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. Order Transit Time and Order Cutoff Time
Our Transit Time or Delivery Time for Standard Shipping is 5-7 business days (Monday to Friday). Our Order Cutoff Time is 4:00 PM (GMT-05:00) Eastern Standard Time (New York).
3. Shipping Rates and Tax
We offer Free Shipping in the United States for all orders. Applicable sales taxes for the United States will be calculated and collected at checkout.
4. Delivery Terms
All orders are shipped using reliable carriers including UPS, USPS, or DHL Express.
5. Tracking Information
Once your order is shipped, a shipping confirmation email containing tracking information will be sent to your provided email address. You can use this tracking number to monitor the status of your package. Once you receive your tracking number, you can visit our Order Tracking page, enter your tracking number, and check your shipping status.
6. Wrong Shipping Address
Customers are responsible for providing accurate shipping information. Please double-check your shipping address before completing your purchase. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
7. Shipping Delays or Issues
While we strive to deliver all orders within the specified timeframes, unforeseen circumstances such as weather delays or carrier issues may occur. We sincerely appreciate your patience and understanding in these rare cases.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team immediately via email at info@modnovora.com or by phone at +1 (585) 332-4883. We will work directly with the carrier to resolve the issue and ensure a satisfactory resolution for you.
9. Contact Us
If you have any further questions or concerns about our Shipping Policy, please don't hesitate to reach out to us using the contact details below:
• Trade Name: Modnovora
• Support Hours: (Mon - Fri) 9:00 AM - 5:00 PM (EST)
• Phone Number: +1 (585) 332-4883
• E-Mail: info@modnovora.com
• Office Address: 394 Banner St, Eugene, Oregon 97404, United States